Service Coordinator Wellness NA

Job category: Planner

Job Type: Full Time

Location:
Los Angeles, California

Closes on:
03/06/2020

 

Position Overview:

Under the direction of the Sr. Sales Manager, the Service Coordinator is someone who performs and oversees a variety of service duties in accordance with company policies and procedures. This is a non-supervisory position.

 

 

Responsibilities:

  • Collaborate with Sr Sales Manager and Sr Service and manufacturing in Asia to ensure service data is shared between countries
  • Provide Sr Sales Manager and Asia weekly service/defect reports
  • Manage parts inventory
  • Manage parts ordering
  • Take all inbound customer service calls (estimated to be about 15-20% of workload)
  • Assist field technicians in troubleshooting
  • Create service SOPs
  • Manage open box inventory and refurbishment process
  • Maintain parts lists and technical drawings
  • Seek, promote, generate, and communicate potential sales leads to outside sales staff
  • Assist in scheduling, organizing, and attending tradeshows
  • Assist in maintaining showroom
  • Conduct service training

General Sales Support

  • Cross train with Inside Sales Coordinators for coverage
  • Become an additional contact for direct customer sales
  • Assist Inside Sales Reps with managing sales duty overflow
  • Assist and complete special projects as required
  • Assist with customer visits to corporate offices or dealer meetings
  • Communicate effectively and often with sales team, customers and all internal departments
  • Prepare, manage, and ship sales materials to dealers.
  • Assist with tradeshow set-up/teardown

 

Maintain Work Practices:

  • All paperwork and database entries filled out completely and accurately
  • Maintain work area to 5S standards as posted in work area
  • Maintains a professional image by projecting a positive and professional demeanor to all internal and external contacts

 

Marginal Job Functions:

  • Follow all related SOPs
  • Other duties and responsibilities as needed

 

 

Qualifications:

 

Education:

  • Associate degree or combination of equivalent of education and experience preferred

Experience:

  • Previous history in any of the following: Customer Service, Call Center, Field Service (service technician), Inside Sales and/or Sales Support, and inventory management.
  • 1 3 years of experience in customer service preferred

Other Requirements:

  • Proficient in Excel, Work, PowerPoint, Outlook, Internet
  • Not required but strongly preferred: Experience in Microsoft CRM and SAP.
  • Occasional domestic travel will be required
  • Occasional field service work will be required
  • Valid drivers license is required

 

 

Skills:

  • Ability to read and write English
  • Preferred ability to speak Chinese, Japanese, Korean, or Vietnamese
  • Demonstrated effective interpersonal, verbal and written communication skills
  • Strong sense of initiative and a sense of urgency, demonstrated by accomplishing tasks; improving current work processes; and assisting others when necessary
  • Unwavering attention to detail and commitment to world-class quality
  • Ability to embrace deadlines
  • Able to project a positive and professional demeanor to all internal and external contacts

 

 

Benefits:

We offer an excellent compensation package and team-oriented work environment with growth opportunities.

 

Some of our outstanding benefits include:

  • Health & Dental Insurance
  • Company paid Life Insurance
  • 401(k)
  • Paid Time Off benefits
  • Product discounts
  • Wellness programs

 

 

EOE/M/W/Vet/Disability

Apply Here

PI117821847

Company name:
JOHNSON HEALTH TECH TRADING INC

Position filled: Open

Email application here:

Apply at this website:
http://www.Click2Apply.net/kkdhsftmdjfv6qvc

Company website: