Responsible for the overall operation and profitability of a conventional multifamily asset. This position will lead, motivate and mentor high-performing teams to provide a world-class living experience for our residents. As the onsite leader and decision maker, they will be responsible for successfully maximizing property income, occupancy and NOI. Our ideal candidate will be a financially savvy leader with strong industry knowledge and the ability to implement creative leasing strategies that will contribute to the property’s success

What You’ll Do:

Personnel Management:

• Manage high quality on-site staff through implementation of effective recruitment, training, coaching and development programs
• Effectively perform and document appropriate employee evaluations including, but not limited to, performance reviews and corrective action reviews, and termination paperwork

Strategic Leasing Management:

• Effectively maintain product knowledge of property and competitors through consistent evaluation of market conditions and trends. Ensure leasing staff develops similar knowledge
• Effectively show, lease, and move in prospective residents
• Direct efforts to implement sales and marketing plans, which effectively maximize rental income and budgeted occupancy

Financial Management:

• Achieve the highest possible net operating income through the implementation of effective cost control and revenue improvement programs; identify trends and recommend appropriate strategies and adjustments
• Develop yearly operating budgets/forecasts. Accurately prepare and convey all operational and financial data to the Regional Manager in a timely manner. Be responsive and receptive to owners’ needs, goals, and objectives
• Monitor the timely receipt and reconciliation of rent collections and ensure landlord/resident statutes are followed

Customer Service:

• Manage resident retention and service request follow-up programs
• Monitor service request turnaround and ensure the responsiveness of the maintenance staff

Administration & Risk Management:

• Accurately complete required reports as outlined in the Peak policies and procedures as well as additional reports requested by owner and/or supervisor(s)
• Perform apartment inspections monthly as well as prior to move in and at move out.
• Manage property risk effectively by communicating incidents and potential liabilities.

Skills & Experience Needed:

• High school diploma or equivalent is required; college degree preferred
• Four (4) + years’ experience in multifamily property management required
• Proven ability to perform in all areas of Property Management including people management, financial reporting, problem-solving, sales, maintenance and resident relations
• Ability to analyze and evaluate monthly financial statements and develop yearly operating budgets/forecasts
• Excellent verbal and written communication skills
• Working knowledge of Property Management software; Entrata highly preferred

What You’ll Get:

• Up to 12 weeks Paid Parental Leave + Free Year of Diapers
• Housing discount (varies by property)
• Mentorship program available
• Annual Leadership Conference
• 15 days of PTO + 2 additional “Me Days”
• 401(k) Match
• Commitment to leadership training and growth opportunities
• Additional rewards and recognition

PeakMade’s Commitment to Diversity, Equity & Inclusion:

People Matter Most — and we mean all people.

At PeakMade Real Estate, the goal of collaborating to promote diversity and inclusion is at our core. We believe our differences should be celebrated and our experiences should be shared. We believe in creating a culture powered by the acceptance of others and promoting the involvement of everyone. We also believe in owning our responsibility to learn more about the differences that make us stronger, engaging and advocating for marginalized groups of people, and developing mutual respect for each other.