Assistant Director, Services and Solutions

Assistant Director, Services and Solutions

Job category: Web, Computers and IT

Job Type: Full Time

Pittsburgh, Pennsylvania

Closes on:

Job Description:

The University of Pittsburgh’s Computing Services and Systems Development (CSSD) Department is looking to fill the position of Assistant Director of Services and Solutions, a strategic and operational leadership position responsible for managing the IT Service Owner and Enterprise Software Development groups.

Reporting to the Director of Services and Solutions, this position will be responsible for managing all staff, daily operations, and performance of both groups. The incumbent will be expected to identify team improvement opportunities, mentor individual staff, help build a high performing culture, ensure consistent high-quality output across both teams, and help set strategic direction for these teams.

The Service Owner team is responsible for the strategic direction, lifecycle, and customer adoption for a subset of CSSD offered enterprise services. Service Owners also lead service linked group trainings, help departments solve business problems, and lead or manage projects related to new or upgraded services. The Assistant Director will actively look for opportunities to advance goals, promote CSSD’s technology services and continuously improve the level of services provided to customers, and identify and track relevant metrics aiding decision making leading to formal recommendations to CSSD Management and the Enterprise Architects regarding service strategy. The incumbent will also benchmark other universities to explore opportunities to continuously improve our services is a requirement.

The Software Development team is responsible for creating and maintaining enterprise web applications, implementing and maintaining service/application integrations, and managing the University’s Oracle-based Central Directory Service. The Assistant Director will oversee the design and development of enterprise-wide, mission-critical information systems as well as departmental systems, meet with vendors and aid in the selection of appropriate technical solution for the service being developed, review third party product recommendations, and oversee implementations. Resource allocation and project planning is a requirement for this position.

Successful candidates will:
– Demonstrate leadership attributes that will help build a high-performance culture.
– Foster accountability, discernment in decision making, attention to detail, and on-time completion of projects and business as usual efforts. This position is intended to help drive successful delivery of agreed-upon results with respect to all team activities.
– Seek out, develop options for, and communicate improvement opportunities.
– Possess professional acumen, good communication skills, and the ability to build positive working relationships with CSSD teams, directors, senior management and key internal and external stakeholders.

Founded in 1787, the University of Pittsburgh is one of the oldest institutions of higher education in the United States. Pitt people have defeated polio, unlocked the secrets of DNA, lead the world in organ transplantation, and pioneered TV and heavier-than-air flight, among numerous other accomplishments. Your efforts will be supporting a world-renowned teaching and researching faculty.

The position will be based out of the University of Pittsburgh Oakland campus.Applicants must provide three work-related references (supervisory, whenever possible) as well as include their complete employment history on their application.

The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EEO/AA/M/F/Vets/Disabled


A Baccalaureate degree in Computer Science/Engineering, Information Science, or related field with technical systems knowledge is required (or the equivalent in experience). Master’s preferred.
– Proven ability to efficiently problem solve and lead others under pressure
– Proven success in leading troubleshooting design and strategy
– Strong prioritization and team-directing skills
– Curiosity to learn new technologies or enhance existing technologies
– Five plus years of management experience.

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University of Pittsburgh

Position filled: Open

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