Description:

• Customer Engagement: Make and receive customer calls to address overdue accounts and discuss repayment options.

• Customer Experience: Provide exceptional service while encouraging customers to make payments on their past due accounts.

• Documentation: Accurately record customer interactions, including communication logs, payments, repayment plan enrollments, and other important information.

Qualifications and Skills:

• Ability to demonstrate empathy while being assertive to achieve the required outcome.

• Meet and exceed quality goals, compliance regulations and productivity targets individually and team environment.

• Strong interpersonal, communication and listening skills.

• Build meaningful relationships with our customers by offering repayment programs while gathering information to understand their financial situation.

• Excellent negotiating, probing, influencing and resourcefulness skills.

Compensation:

• This role offers a base pay of $20 per hour, plus monthly incentives ranging from $1250 to $2500 based on performance.

What we’re looking for:

Next Start Date is March 30, 2026

• Professionalism: Serve as the welcoming and friendly voice for our customers.

• Energetic and Driven: Bring enthusiasm and a positive attitude to every interaction.

• Tech Savvy: Possess basic computer skills and experience with the Microsoft Office Suite.

• Flexible Work Environment: Ability to work in the office with the flexibility to work from home on some days.

  • The first 90 days of employment you are required to work in the office with a schedule of 8 a.m. – 5 p.m. Monday through Friday.

  • Schedule assignments are based on performance rankings. Employees will participate in a schedule bid process where higher performance rankings provide priority in selecting preferred shifts. Shift bids take place every 6 months.

  • Schedules options upon availability and based on business needs are: 8am-5pm, 10am-7pm and 12pm-9pm (Employees working the evening shift receive a 15% shift differential on their hourly rate).

  • You would work the same schedule Mon-Friday.

  • Must be flexible to work some Saturdays

• Education & Experience: Experience in customer service and or collections related roles. High school diploma or equivalent, some college coursework in business related fields preferred.