Convention Services Manager

Convention Services Manager

Job category: Planner

Job Type: Full Time

Washington, District of Columbia

Closes on:

Job Description:

Must have flexible schedule. Nights and weekends are expected.


  • Must have 1 year of staff management experience. Internships and classroom time can be substituted for work experience.
  • Excellent communication skill with the ability to motivate and develop subordinates.
  • Conference set up or event management experience required.
  • Ability to adapt to change and the confidence to make swift sound decisions.
  • Effective time management skills.
  • Familiar with a variety of the field’s concepts, practices, and procedures.
  • Relies on experience and judgment to plan and accomplish goals.
  • Leads, demonstrates and the willingness to do the work required of others.
  • A certain degree of creativity and latitude is expected.

Major / General Function:

  • Supervise the activity of the floor staff to include, shift leaders and event set up personnel recommending measures to improve the productivity and increase overall department efficiency.
  • Ensure the information on the banquet event order is completed exactly as stated.
  • Meet with department manager regarding current events and personnel changes and or challenges.
  • Attend various meetings in place of the Conference Service Manager, to include BEO, Staff and pre conference meetings.
  • Participate in implementing and enforcing department goals, policies and procedures.
  • Effective time management skills, with the ability to complete assigned task in timely manor.
  • Excellent internal and external client relation competence.

Essential Function:


  • Complete call log sheet for the Convention Service Manager.
  • Conduct daily pre shift with staff at the beginning of their shift as well as log all information in the logbook.
  • Record all information for the call center log with regard to changes, additions and special request from the Event Managers or Sales Managers.
  • Keep accurate records during the all shifts assigned to work including, weekends and holidays of any call center information.
  • Ensure back of the house hallways are kept organized and clean at all times.
  • Communicate with cleaning Manager on duty.
  • Produce the meeting room floor grid for the next shift and inform the oncoming Manager or Supervisor of the activities for the day.
  • Communicate all employee needs to the Convention Service Manager.


  • Inspect the storage closet in all meeting rooms; ensure the table pads, chemical and skirt areas are maintained.
  • Over see the cleanliness of the locker rooms.
  • Inventory of the following equipment pitcher and water glass doilies, candy, pad of paper and pens.
  • Assign events floor personnel to remove any scuffmarks or stains from the meeting room carpets and walls.
  • Attend and have input for the weekly department meeting.


  • Assist the Convention Service Manager with quarterly equipment inventory.
  • Maintain a professional presence, which includes personal hygiene, neat and clean clothing, limited jewelry and well-groomed facial hair.
  • Assist in directing department personnel; always remember to set the example in job performance.
  • Notify the Convention Service Manager of all policy violations having adverse effect on the daily operation of the building operating performance.
  • Perform other duties as assigned by the Convention Service Manager

Job Type: Full-time

Salary: $45,000.00 to $49,000.00 /year

Company name:
ACP Facility Services

Position filled: Open

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