Job Description:

Must have flexible schedule. Nights and weekends are expected.

Qualifications:

• Must have 1 year of staff management experience. Internships and classroom time can be substituted for work experience.
• Excellent communication skill with the ability to motivate and develop subordinates.
• Conference set up or event management experience required.
• Ability to adapt to change and the confidence to make swift sound decisions.
• Effective time management skills.
• Familiar with a variety of the field’s concepts, practices, and procedures.
• Relies on experience and judgment to plan and accomplish goals.
• Leads, demonstrates and the willingness to do the work required of others.
• A certain degree of creativity and latitude is expected.

Major / General Function:

• Supervise the activity of the floor staff to include, shift leaders and event set up personnel recommending measures to improve the productivity and increase overall department efficiency.
• Ensure the information on the banquet event order is completed exactly as stated.
• Meet with department manager regarding current events and personnel changes and or challenges.
• Attend various meetings in place of the Conference Service Manager, to include BEO, Staff and pre conference meetings.
• Participate in implementing and enforcing department goals, policies and procedures.
• Effective time management skills, with the ability to complete assigned task in timely manor.
• Excellent internal and external client relation competence.

Essential Function:

Daily

• Complete call log sheet for the Convention Service Manager.
• Conduct daily pre shift with staff at the beginning of their shift as well as log all information in the logbook.
• Record all information for the call center log with regard to changes, additions and special request from the Event Managers or Sales Managers.
• Keep accurate records during the all shifts assigned to work including, weekends and holidays of any call center information.
• Ensure back of the house hallways are kept organized and clean at all times.
• Communicate with cleaning Manager on duty.
• Produce the meeting room floor grid for the next shift and inform the oncoming Manager or Supervisor of the activities for the day.
• Communicate all employee needs to the Convention Service Manager.

Weekly

• Inspect the storage closet in all meeting rooms; ensure the table pads, chemical and skirt areas are maintained.
• Over see the cleanliness of the locker rooms.
• Inventory of the following equipment pitcher and water glass doilies, candy, pad of paper and pens.
• Assign events floor personnel to remove any scuffmarks or stains from the meeting room carpets and walls.
• Attend and have input for the weekly department meeting.

Miscellaneous

• Assist the Convention Service Manager with quarterly equipment inventory.
• Maintain a professional presence, which includes personal hygiene, neat and clean clothing, limited jewelry and well-groomed facial hair.
• Assist in directing department personnel; always remember to set the example in job performance.
• Notify the Convention Service Manager of all policy violations having adverse effect on the daily operation of the building operating performance.
• Perform other duties as assigned by the Convention Service Manager

Job Type: Full-time

Salary: $45,000.00 to $49,000.00 /year