Job Description:

We are seeking a skilled Customer Service Representative to join our team! As a part of our team, you will engage with customers by phone, chat, or email to ensure they receive exceptional service. The ideal candidate is an excellent communicator and proficient in problem-solving. We value a positive attitude, passion for excellent customer service, and the ability to adapt to a fast-paced environment.

Responsibilities

Answer customer inquiries via phone, chat, or email and provide appropriate solutions and alternatives
Accurately input consumer data into company systems
Investigate and solve customer issues with empathy and proficiency
Understand and interpret customer needs to drive customer retention
Collaborate with cross-functional teams to improve and increase customer satisfaction