Field Service Tech – Minneapolis Area

Field Service Tech – Minneapolis Area

Job category: Customer Service

Job Type: Full Time

Minneapolis Area, Minnesota

Closes on:

Job Description:

Position Overview:

Under the direction of the Technical Training & Field Service Manager, the Field Service Technician is someone who schedules and performs field service work in accordance, as well as manages a limited parts inventory, with company policies and procedures. Duties include performing service work along with timely and accurate documentation of work performed.


Field Service (primary):

Completes dispatches in 48 hours or rejects dispatch so it can be reassigned

Complete work thoroughly to achieve 95% or higher FTFR

Follow field testing and rework procedures accurately

Document all inspections, maintenance, repair work and failures in the field through dispatch in Online Remedy

Provide complete and accurate information about the inspections and steps taken to make the repair per department work practices

When assigned, inspect newly installed equipment

Must attend the required trainings, learn required CRM and other systems, and pass certification on all relevant equipment.

Customer Service (primary):

Schedule and perform field service work assigned by Customer Tech Support supervisory staff

Log all service claims in Online Remedy within 24 hours of work completed

Answer Field Technician service calls, diagnose and set service remedy into motion

Maintain an accurate inventory of service parts and perform audits

Discuss, Present and Close Preventive Maintenance Service Contracts and Out of Warranty Service Quotes available to Customers

Discuss with Customer continued Service when product is no longer under warranty

Discuss New Products with Customers

Keep Sales informed of upcoming purchases Customers are planning

Management Support:

Provide accurate service reports to management when requested

Frequent communication with Customer Tech Support, Quality, and Sustaining Engineering teams to assure high levels of quality and design of JHTNA products.

Report to Manager if Customer is having any issues that should be addressed at a higher level




High school diploma or equivalent required

College degree in related field preferred

Additional training in commercial fitness industry or combination of education and experience preferred


Minimum of 2-3 years experience in a technical support or service role required

Experience in technical and mechanical problem solving preferred

Working knowledge of commercial fitness industry preferred

Strong working knowledge of Microsoft Office Suite and similar communication related software

Experience with Microsoft CRM

Experience in field service preferred

Other Requirements:

Valid drivers license

Valid passport

Ability to analyze technical and mechanical problems

Physical Demands:

Able to lift and/or move 40-50 pounds on a regular basis and 70 pounds or more on occasion

Able to work through times of kneeling, bending and sitting

Work Environment:

On-site at customer gyms, workout centers, and fitness facilities

Occasional domestic travel required (up to 25%)


We offer an excellent compensation package and team-oriented work environment with growth opportunities.

Some of our outstanding benefits include:

  • Health & Dental Insurance
  • Company paid Life Insurance
  • 401(k)
  • Paid Time Off benefits
  • Free access to our state-of-the-art onsite workout facility
  • Product discounts
  • Wellness programs
  • Relocation may also be offered.



Apply Here:




Company name:
Johnson Health Tech North America Inc

Position filled: Open

Email application here:

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