Field Service Tech – Sacramento, CA
Field Service Tech – Sacramento, CA
Job category: Other
Job Type: Full Time
Location:
Sacramento, California
Posted on:
10/09/2018
Closes on:
11/08/2018
Job Description:
Position Overview:
Under the direction of the Technical Training & Field Service Manager, the Field Service Technician is someone who schedules and performs field service work in accordance, as well as manages a limited parts inventory, with company policies and procedures. Duties include performing service work along with timely and accurate documentation of work performed.
Responsibilities:
Field Service (primary):
Completes dispatches in 48 hours or rejects dispatch so it can be reassigned
Complete work thoroughly to achieve 95% or higher FTFR
Follow field testing and rework procedures accurately
Document all inspections, maintenance, repair work and failures in the field through dispatch in Online Remedy
Provide complete and accurate information about the inspections and steps taken to make the repair per department work practices
When assigned, inspect newly installed equipment
Must attend the required trainings, learn required CRM and other systems, and pass certification on all relevant equipment.
Customer Service (primary):
Schedule and perform field service work assigned by Customer Tech Support supervisory staff
Log all service claims in Online Remedy within 24 hours of work completed
Answer Field Technician service calls, diagnose and set service remedy into motion
Maintain an accurate inventory of service parts and perform audits
Discuss, Present and Close Preventive Maintenance Service Contracts and Out of Warranty Service Quotes available to Customers
Discuss with Customer continued Service when product is no longer under warranty
Discuss New Products with Customers
Keep Sales informed of upcoming purchases Customers are planning
Management Support:
Provide accurate service reports to management when requested
Frequent communication with Customer Tech Support, Quality, and Sustaining Engineering teams to assure high levels of quality and design of JHTNA products.
Report to Manager if Customer is having any issues that should be addressed at a higher level
Qualifications:
Education:
High school diploma or equivalent required
College degree in related field preferred
Additional training in commercial fitness industry or combination of education and experience preferred
Experience:
Minimum of 2-3 years experience in a technical support or service role required
Experience in technical and mechanical problem solving preferred
Working knowledge of commercial fitness industry preferred
Strong working knowledge of Microsoft Office Suite and similar communication related software
Experience with Microsoft CRM
Experience in field service preferred
Other Requirements:
Valid drivers license
Valid passport
Ability to analyze technical and mechanical problems
Physical Demands:
Able to lift and/or move 40-50 pounds on a regular basis and 70 pounds or more on occasion
Able to work through times of kneeling, bending and sitting
Work Environment:
On-site at customer gyms, workout centers, and fitness facilities
Occasional domestic travel required (up to 25%)
Benefits:
We offer an excellent compensation package and team-oriented work environment with growth opportunities.
Some of our outstanding benefits include:
- Health & Dental Insurance
- Company paid Life Insurance
- 401(k)
- Paid Time Off benefits
- Free access to our state-of-the-art onsite workout facility
- Product discounts
- Wellness programs
- Relocation may also be offered.
EOE/M/W/Vet/Disability
PI104804547