Job Description:

Position Overview:

Under the direction of the Field Service Manager, the Field Service Technician is someone who schedules and performs field service work in accordance, as well as manages a limited parts inventory, with company policies and procedures. Duties include performing service work along with timely and accurate documentation of work performed.

Responsibilities:

Field Service (primary):

• Completes dispatches in 48 hours or rejects dispatch so it can be reassigned
• Complete work thoroughly to achieve 95% or higher FTFR
• Follow field testing and rework procedures accurately
• Document all inspections, maintenance, repair work and failures in the field through dispatch in Online Remedy
• Provide complete and accurate information about the inspections and steps taken to make the repair per department work practices
• When assigned, inspect newly installed equipment
• Must attend the required trainings, learn required CRM and other systems, and pass certification on all relevant equipment.

Customer Service (primary):

• Schedule and perform field service work assigned by Customer Tech Support supervisory staff
• Log all service claims in Online Remedy within 24 hours of work completed
• Answer Field Technician service calls, diagnose and set service remedy into motion
• Maintain an accurate inventory of service parts and perform audits
• Discuss, Present and Close Preventive Maintenance Service Contracts and Out of Warranty Service Quotes available to Customers
• Discuss with Customer continued Service when product is no longer under warranty
• Discuss New Products with Customers
• Keep Sales informed of upcoming purchases Customers are planning

Management Support:

• Provide accurate service reports to management when requested
• Frequent communication with Customer Tech Support, Quality, and Sustaining Engineering teams to assure high levels of quality and design of JHTNA products.
• Report to Manager if Customer is having any issues that should be addressed at a higher level

Qualifications:

Education:

• High school diploma or equivalent required
• College degree in related field preferred
• Additional training in commercial fitness industry or combination of education and experience preferred

Experience:

• Minimum of 2-3 years experience in a technical support or service role required
• Experience in technical and mechanical problem solving preferred
• Working knowledge of commercial fitness industry preferred
• Strong working knowledge of Microsoft Office Suite and similar communication related software
• Experience with Microsoft CRM
• Experience in field service preferred

Other Requirements:

• Valid drivers license
• Valid passport
• Ability to analyze technical and mechanical problems

Benefits:

We offer an excellent compensation package and team-oriented work environment with growth opportunities.

Some of our outstanding benefits include:

• Health & Dental Insurance
• Company paid Life Insurance
• 401(k)
• Paid Time Off benefits
• Product discounts
• Wellness programs

EOE/M/W/Vet/Disability

Apply Here
PI111377342