Job Description:

The University of Pittsburgh’s Computing Services and Systems Development (CSSD) department is seeking a qualified Help Desk Analyst. This is a technical position responsible for providing computer support over the telephone from a Help Desk area. Computer hardware and software experience including multiple operating systems and networking background required.

This position will be expected to follow clearly defined procedures and will take direction from the Help Desk supervisor. Two years of technical support experience and a BS degree are preferred. Excellent customer service, communication, interpersonal and problem-solving skills are critical to the success of this position. In addition, the successful candidate will show flexibility, the ability to work well under pressure and have strong analytical skills. The Technology Help Desk is a 24-hour, seven day per week service and this position will be required to work shifts on site.

No vacations are permitted to be taken from August 15th through September 15th due to the increased workload for preparation and the start of the new school year.

The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity.  EEO/AA/M/F/Vets/Disabled
Applicants must provide three work-related references (supervisory, when possible) as well as include their complete employment history on their application.

Bachelor’s degree in Information Science, Computer Science or related field is preferred to meet the technical demands of this position. Extensive knowledge of PC operating system and network technology is required. Two years working experience is preferred. Additional relevant experience can be substituted for the education requirement.