Help Desk Specialist

Help Desk Specialist

Job category: Web, Computers and IT

Job Type: Full Time

Cottage Grove, Wisconsin

Closes on:

Job Description:

Position Overview:

Under the direction of the IT Manager, this position supports the day to day IT infrastructure for the company. Duties include providing ongoing support for all end user systems including PCs, Macs, mobile devices, as well any related end user software. Additional areas of responsibility include the phone system and call center software.



  • Support daily IT operations through the IT Helpdesk
  • Responsible for various adds, moves and changes within the IT ecosystem
  • Troubleshoot end user hardware and software issues
  • Escalate issues to proper levels as needed

Work Practices:

  • All paperwork filled out completely and accurately
  • Keep your work environment clean and organized
  • Be on time according to schedule
  • Complete tasks as assigned


  • Contribute to our company culture by bringing positive energy to the workplace
  • Represent Johnson Health Tech NA in a positive manner when working with external customers
  • Build strong working relationships and operate with integrity

Marginal Job Functions:

  • Other projects as needed




  • Associates degree in a computer related field and/or equivalent work experience


  • 2+ years relevant experience

Other Requirements:

  • Strong computer skills, strong written and oral communication skills
  • Attention to detail
  • Ability to remain focused and organized
  • A+ or MSCE Certification a plus


We offer an excellent compensation package and team-oriented work environment with growth opportunities.

Some of our outstanding benefits include:

  • Health & Dental Insurance
  • Company paid Life Insurance
  • 401(k)
  • Paid Time Off benefits
  • Free access to our state-of-the-art onsite workout facility
  • Product discounts
  • Wellness programs


Apply Here


Company name:
Johnson Health Tech North America, Inc.

Position filled: Open

Email application here:

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