Job Description:

The University of Pittsburgh’s Computing Services and Systems Development (CSSD) department is seeking an IT Consultant.

The IT Consultant position is a high-level technical position responsible for the support of servers, workstations, and applications for one or more departments throughout the University of Pittsburgh. This position requires a broad knowledge of Windows-based operating systems, Microsoft Outlook used in conjunction with Exchange servers, and the ability to troubleshoot general hardware and driver/software issues. (Macintosh, Linux, mobile/handheld device configuration, and web development skills are also particularly valuable.) Understanding networks, firewalls, and client/server architecture concepts is essential. The incumbent will also be responsible for developing and/or maintaining documentation required for each supported system.

This position reports to the managers of Consulting Services within CSSD. The incumbent must have the ability to provide exceptional customer service, be willing to assist peers while facilitating the success of the Consulting Services team, manage tasks efficiently while meeting deadlines, and possess excellent communication skills.

On occasion, some evening and weekend work may be necessary depending on business load, project timeline requirements, or scheduled downtime changes. Unscheduled or urgent support outside of business hours may occur. This position may also be responsible for carrying an escalation cell phone.

Applicants must provide three work-related references (supervisory, whenever possible) as well as include their complete employment history on their application.

The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EEO/AA/M/F/Vets/Disabled

Degree in IS, CS, related field or the equivalent in experience is required to meet the technical demands of this position.

Extensive knowledge of Windows and Mac operating systems and networking technology required at least 2 years of working experience.

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PI104897831