Job Description:

American College of Obstetricians and Gynecologists (ACOG) is currently seeking a IT Support Specialist (Help Desk) to manage projects and deliver solutions that have a significant technology component on time and meeting financial objectives through a disciplined approach to business analysis and project management. This includes both interdepartmental and cross-functional teams in all project phases from requirements definition and solution design to testing, deployment and end user training.

• Provide 1st & 2nd level technical support (in person, via phone, remote) for ACOG staff, members and visitors
• Install, configure, maintain and troubleshoot a wide range of technical solutions relating to applications, system software, computer hardware, mobile devices (iOS and Android) and computer peripherals
• Consistently record support activities in Help Desk ticketing system and follow up as necessary to ensure staff technology needs are met
• Create, maintain and utilize base computer image for the initial installation and configuration of information technology hardware, software and peripherals used by ACOG staff
• Perform user account administration, provisioning and file rights management for employee email, phone, file stores, network and application accounts in a 220 onsite user environment
• Develop end user documentation for ACOG staff and technical documentation and training materials for IT team members
• Provide basic VoIP support and escalate issues to VoIP provider as needed
• Research technical solutions and escalate as appropriate and perform root cause analysis to proactively reduce or eliminate potential future problems
• Evaluate and procure approved hardware/software and conduct an annual physical inventory of all ACOG owned technology assets
• Contribute to planning and executing of projects, including performing project activities, providing status reports, and communicating effectively with stakeholders and management
• Actively contribute to the maintenance (patches & updates) of a secure computing environment
• Assist with staff moves/adds/changes
• Provide after hours support as needed

Qualifications

• Minimum of two years of experience in information technology experience requiring organization, prioritization, troubleshooting, confidentiality, timeliness, and working independently to successfully install, configure, maintain, and support Windows and/or Mac desktop operating systems and software
• Bachelor’s degree in MIS, Computer Science, or technology-related field or an equivalent combination of education and experience
• Preferred qualifications include one or more of the following CompTIA A+, Network + and/or Security+ certifications, Microsoft Active Directory, Exchange
• Demonstrated proficiency with Windows 7, Mac OS X, Microsoft Office applications, browsers, mobile devices (iOS & Android)
• Minimum of one year of experience using Microsoft Exchange or other email package admin support
• Demonstrated history of superior communication skills, verbal and written, with diverse personalities, technical competency levels, and cultures
• Experience, and commitment to, providing exceptional customer service
• Self-motivated and directed with a keen attention to detail
• Ability to effectively prioritize and execute tasks
• Physically perform essential job functions with or without reasonable accommodation, to include, but not limited to:
  • Continuous sitting or standing, typing, and writing
  • Occasional lifting/carrying up to 50lbs
  • Occasional bending/twisting/crawling on floor to address computer issues

About ACOG

Home to more than 58,000 women’s health care professionals, the American College of Obstetricians and Gynecologists (ACOG) is a membership organization leading advancements in women’s health. When you become part of the ACOG team, you’re part of an organization that values communicating evidence-based, peer-reviewed information about women’s health to members and the general public. ACOG supports its members by maintaining authoritative clinical guidance, providing continuing medical education resources, patient education materials and more. Together with our members, we are working to transform the future of women’s health by delivering a compelling member experience, supporting the ob-gyn profession, and advocating for improved women’s health.

Our Perks

100% Paid Parental Leave – Breastfeeding Friendly Workplace – Work/Life Design (i.e. flexible work schedule) – Commuting Allowance – Generous Paid Time Off – Holiday Pay – Community Volunteering Opportunities – Generous 401(k) Company Contributions – Health Insurance – Learning Opportunities and Tuition Reimbursement – Company-Sponsored Team Outings

ACOG is an EEO employer committed to providing equal employment opportunities to all applicants and employees. As a federal government contractor and in accordance with applicable laws, regulations, and Executive Orders, the College takes affirmative action to ensure that applicants and employees covered are not discriminated against because of their race, color, religion, national origin, sex (gender), age, disability, pregnancy, marital status, sexual orientation, personal appearance, gender identity or expression, family responsibilities, political affiliation, veteran status, genetic information, or any other characteristic that is protected by applicable law. For more information about your equal employment opportunity rights, please view this poster: EEO is the Law. The College also participates in E-Verify.

Apply Here

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