Key Account Service Expeditor

Key Account Service Expeditor

Job category: Customer Service

Job Type: Full Time

Cottage Grove, Wisconsin

Closes on:

Job Description:


Position Overview:

The person in this position follows up on service provider dispatches to meet the service expectations and handle inquiries and special projects/assignments at the direction of the Sr. Director of Customer Care. Provides excellent customer service via active listening and professional communication. Identifies, categorizes and resolves root causes of customer and/or service provider issues. Takes ownership of customer and/or service provider issues and provides complete end to end issue resolution by utilizing resources available.


Provide outstanding service to Key Accounts:

  • Follow up on open service dispatches for key accounts
  • Assist Service Support with ISP situations or issues that arise
  • Assist with setting up key account install follow up services visits
  • Assist with any key account claims processing and console returns
  • Investigate situations where Tech did not do the work assigned and resolve situation
  • Work with service providers to get them set up in Online Remedy processing work orders and claims through database.
  • Ability to guide ISPs through work order, claim, and parts order process on database
  • Continuously analyzes KPIs (e.g., TTR, FTFR) related to service dispatches
  • Work with Supervisor of Service Labor to identify poor performing techs and work to improve their performance and/or find alternative service providers in those areas

Work Practices and desirable traits:

  • All paperwork and database entries filled out completely and accurately
  • Able to prioritize tasks
  • Detail orientated
  • Excellent listening skills and Customer Service Skills patience, assertive but not aggressive, able to handle escalated situation
  • Keep your work environment 5S
  • Be on time for your scheduled workday

Technical Training:

  • Learn the basics of equipment troubleshooting to further assist ISPs on the phone

Marginal Job Functions:

  • Other projects as needed




  • High school diploma or equivalent


  • Prefer two years of previous experience working in a call center, customer service or in the fitness industry.
  • Good working knowledge and experience with Microsoft Office Suite
  • Knowledge of Microsoft CRM
  • Customer Service & Interpersonal skills
  • Excellent follow up and sense of urgency
  • Excellent communication skills, both oral and written


We offer an excellent compensation package and team-oriented work environment with growth opportunities.

Some of our outstanding benefits include:

  • Health & Dental Insurance
  • Company paid Life Insurance
  • 401(k)
  • Paid Time Off benefits
  • Free access to our state-of-the-art onsite workout facility
  • Product discounts
  • Wellness programs



Company name:
Johnson Health Tech North America, Inc.

Position filled: Open

Email application here:

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Company website: