Job Description:

SUMMARY OF POSITION: The Maintenance and Service Engineer III will be involved with the maintenance and repair of the ProNova Proton Therapy System (SC360) located at the customer site located in Franklin, Tennessee, in compliance with ProNova’s quality, regulatory, safety and budgetary requirements. This position will also be responsible for achieving and maintaining system availability and customer satisfaction targets as established by ProNova Customer Solutions.

JOB RESPONSIBILITIES: 

• Assist the maintenance and service team with system maintenance and service of the SC360 Device.
• Perform system operation, maintenance, and participate in site escalations.
• Follow service ticket procedures to document work done, parts used, and time spent to aid with service metric calculations.
• Site updates and upgrades to the device.
• Perform troubleshooting tasks on complex integrated systems including: Cyclotron (and supporting systems), control systems, control signals, power supplies, power distribution, vacuum systems, and deionized chilled water systems.
• Perform software/firmware updates as required.
• Ensure Services Team compliance with EH&S and Radiation Safety protocols.

JOB SPECIFICATIONS:

Education/Experience/Skills

• Bachelor’s degree from college, technical school, or university in an Electrical/Mechanical or Engineering discipline highly preferred. May consider 10+ years of related experience or equivalent combination of education and experience.
• Bilingual in Japanese required.
• Electrical, mechanical, and engineering skills and ability to troubleshoot complex systems, including power distribution, power supplies, controllers, chilled water distribution and other equipment.
• Previous experience installing and/or servicing complex medical devices preferred.
• Previous experience maintaining high voltage and high current power supplies and circuits preferred.
• Previous experience with basic Windows Services, Microsoft file systems, basic networking (collisions, ping, netstat, vlan, security (sonic firewall) tracert), DICOM config (ports, AE’s, basic, troubleshooting, services) a plus.
• Experience with CT Imaging or other medical imaging preferred.
• Strong written and oral communication skills.
• Knowledge of FDA and ISO Quality System Regulations for Medical Devices preferred.
• Ability to read and understand engineering drawings.
• Excellent documentation skills and background with data collection, daily logs of system testing, system failures, and repair procedures preferred.
• Excellent presentation skills and ability to clearly convey complex topics to a diverse audience including senior management preferred.

Work Environment / Travel

• Consistent strict adherence to safety rules and regulations including following SOPs, wearing safety glasses, ear plugs, steel-toed shoes, and full body safety harnesses.
• Oftentimes working in a high magnetic field (Individuals with pacemakers, auto defibrillators or similar implanted devices are physically disqualified from this position.)
• Working in building construction and clinical environments
• Occasionally working in high radiation fields
• Working in a fast-paced and highly fluid environment
• Physical activities including standing, walking, sitting, and lifting.
• Working on scaffolding may be required.
• Candidate must be able to work independently with minimal supervision.
• May be required to work extended hours during the day or night.
• Shift work may be required depending on installation or patient schedules.
• Required to Travel 5 – 10% annually

ACCOUNTABILITIES: 

• Customer satisfaction
• On-time schedule completion of work
• Meeting uptime goals
• Collaboration with teammates and related departments