The National Operations Specialist assists Regional Managers in directing the overall management and maintenance of apartment communities throughout the country in accordance with Company policies and procedures. This position may serve as a troubleshooter and/or fill in for management at a particular property. This is a traveling role that is provided weekly assignments that require 90% travel, sometimes including weekends. A minimum of one year of experience as a Property Manager is required.

Essential Duties and Responsibilities:

• Participate in the planning and implementation of the assigned community’s marketing plan
• Assist with leasing responsibilities to maximize occupancy
• Maintain an excellent customer service relationship by adhering to the Peak Simply Service Standards
• Maintain up-to-date knowledge of Company policies & procedures
• Assist in conducting training for property staff on Company policies & procedures
• Assist and complete Peak Leasing Experience with leasing staff
• Interview candidates for onsite positions and participate in the recruitment of new hires by making recommendations to the Property Manager/Regional Manager
• Assist in conducting training for part-time leasing consultants and property staff
• Assist in scheduling and managing part-time leasing consultants while working at a particular property
• Assist in addressing employee-related issues
• Assist in conducting performance appraisals for part-time leasing consultants and property staff
• Participate in property inspections, quarterly, move-in, and move out
• Assist the Property Manager or Regional Manager in supervising maintenance staff, and when necessary, directly scheduling property repairs with outside contractors
• Monitor maintenance service responses to ensure a high degree of resident satisfaction
• Coordinate preparation and processing of leases and related paperwork for approval by Property Manager or Regional Manager
• Ensure accurate record retention and property compliance with record retention policies for approval by Regional Manager
• Perform various administrative tasks as needed
• Assist in preparation of weekly and monthly reporting requirements
• Responsible for helping property meet budgeted revenues, expenses, and Net Operating Income
• Address complaints and resolve issues in a timely and professional fashion
• Serve as the primary manager of the property in the absence of the Property Manager or Assistant Manager; Fill in for open positions as necessary

Education and Other Requirements:

• A minimum of one year of experience as a Property Manager is required.
• High school diploma or equivalent required; College degree preferred
• This position is 90% travel, including air travel
• Travel for student property turnover may include a full 2-4 week assignment
• A valid driver’s license and current automobile insurance is required. Position requires individuals to furnish their own reliable vehicle to fulfill all of the job’s functions
• Must have the ability to rent an automobile according to car rental requirements
• Must be at least 25 years of age to be able to meet some car rental requirements
• Entrata experience preferred
• Marketing and Leasing skills preferred
• Must have excellent communication, customer service, and organizational skills
• Base residency and weekly travel cost will be considered upon interviewing
• Ability to work a flexible schedule which may include weekends as necessary to fulfill job assignment