Seasonal Technical Support Agent

Seasonal Technical Support Agent

Job category: Customer Service

Job Type: Temporary

Cottage Grove, Wisconsin

Closes on:

Job Description:

**This is a seasonal position lasting up to 6 months.**


Position Overview

Under the direction of the Technical Support Supervisor, the Seasonal Technical Support Agent performs a variety of customer tech support duties in accordance with company policies and procedures. Responsibilities include fulfilling customer needs to ensure customer satisfaction. This is a non-supervisory position.



Provide Outstanding Service to Dealers, Consumers & Service Providers:

  • Arrive at work and log into ADP 5 minutes prior to start of shift
  • Log into the Q no later than start of your shift
  • Achieve and maintain 99% or higher order accuracy
  • Achieve and maintain an 90% average on record reviews
  • Achieve and maintain department standard of calls per man hour (CPH)
  • Achieve and maintain department standard on % availability in Q
  • Troubleshoot problems with consumer and resolve in most cost effective way possible – using diagnostic procedures within department work practices
  • Maintain a positive approach to dealers and consumers
  • Break time and extra work time must not exceed acceptable levels for your length of experience
  • Work to insure complete and accurate information on CRM record
  • Promote a positive team atmosphere with co-workers

Maintain & Manage Customer Database:

  • Log all calls in consumer database
  • Provide complete and accurate information about the calls and steps taken to make the correct diagnosis per department work practices
  • Follow CRM SOP
  • Use phone system and Q’s as designed

General Responsibilities:

  • Be aware of the work environment; keep your workstation clean and tidy by 5S standards
  • Be aware of the company goals and work to achieve department KPI’s
  • Be on time for scheduled day
  • Projects as assigned



  • Minimum high school diploma or equivalent required


  • Previous experience working in a call center, customer service or in the fitness industry required

Other Requirements:

  • Working knowledge and experience with Microsoft Office suite
  • Excellent written and verbal communication skills
  • Ability to analyze and solve problems




•Excellent verbal and written communication skills

•Able to effectively present ideas and information through oral and written communication skills


Problem Solving:

•Ability to analyze and solve basic problems



•Achieves high percent of task target dates

•Willing to assist others when his/her tasks are complete

•Contributes ideas to improve current processes



•Ability to establish and maintain effective working relationships with diverse group of co-workers, customers and vendors

•Contributes to a positive working environment

•Ability to effectively communicate and work in a team environment



•Skilled in planning, organizing resources and establishing priorities for work assignments for optimum results

•Able to handle multiple projects


Quality of Work:

•Able to be consistently accurate

•Able to follow tasks to completion in a timely manner without sacrificing quality

Apply Here


Company name:
Johnson Health Tech Companies

Position filled: Open

Email application here:

Apply at this website:

Company website: