Job Description:

**This is a seasonal position lasting up to 6 months.**

Position Overview

Under the direction of the Technical Support Supervisor, the Seasonal Technical Support Agent performs a variety of customer tech support duties in accordance with company policies and procedures. Responsibilities include fulfilling customer needs to ensure customer satisfaction. This is a non-supervisory position.

Responsibilities

Provide Outstanding Service to Dealers, Consumers & Service Providers:

• Arrive at work and log into ADP 5 minutes prior to start of shift
• Log into the Q no later than start of your shift
• Achieve and maintain 99% or higher order accuracy
• Achieve and maintain an 90% average on record reviews
• Achieve and maintain department standard of calls per man hour (CPH)
• Achieve and maintain department standard on % availability in Q
• Troubleshoot problems with consumer and resolve in most cost effective way possible – using diagnostic procedures within department work practices
• Maintain a positive approach to dealers and consumers
• Break time and extra work time must not exceed acceptable levels for your length of experience
• Work to insure complete and accurate information on CRM record
• Promote a positive team atmosphere with co-workers

Maintain & Manage Customer Database:

• Log all calls in consumer database
• Provide complete and accurate information about the calls and steps taken to make the correct diagnosis per department work practices
• Follow CRM SOP
• Use phone system and Q’s as designed

General Responsibilities:

• Be aware of the work environment; keep your workstation clean and tidy by 5S standards
• Be aware of the company goals and work to achieve department KPI’s
• Be on time for scheduled day
• Projects as assigned

Qualifications

Education:

• Minimum high school diploma or equivalent required

Experience:

• Previous experience working in a call center, customer service or in the fitness industry required

Other Requirements:

• Working knowledge and experience with Microsoft Office suite
• Excellent written and verbal communication skills
• Ability to analyze and solve problems

Skills:

Communication:

•Excellent verbal and written communication skills

•Able to effectively present ideas and information through oral and written communication skills

Problem Solving:

•Ability to analyze and solve basic problems

Initiative:

•Achieves high percent of task target dates

•Willing to assist others when his/her tasks are complete

•Contributes ideas to improve current processes

Interpersonal:

•Ability to establish and maintain effective working relationships with diverse group of co-workers, customers and vendors

•Contributes to a positive working environment

•Ability to effectively communicate and work in a team environment

Organization:

•Skilled in planning, organizing resources and establishing priorities for work assignments for optimum results

•Able to handle multiple projects

Quality of Work:

•Able to be consistently accurate

•Able to follow tasks to completion in a timely manner without sacrificing quality

Apply Here

PI104897934