Job Description:

Position Overview:

Under the direction of the Sr. Sales Manager, the Service Coordinator is someone who performs and oversees a variety of service duties in accordance with company policies and procedures. This is a non-supervisory position.

Responsibilities:

• Collaborate with Sr Sales Manager and Sr Service and manufacturing in Asia to ensure service data is shared between countries
• Provide Sr Sales Manager and Asia weekly service/defect reports
• Manage parts inventory
• Manage parts ordering
• Take all inbound customer service calls (estimated to be about 15-20% of workload)
• Assist field technicians in troubleshooting
• Create service SOPs
• Manage open box inventory and refurbishment process
• Maintain parts lists and technical drawings
• Seek, promote, generate, and communicate potential sales leads to outside sales staff
• Assist in scheduling, organizing, and attending tradeshows
• Assist in maintaining showroom
• Conduct service training

General Sales Support

• Cross train with Inside Sales Coordinators for coverage
• Become an additional contact for direct customer sales
• Assist Inside Sales Reps with managing sales duty overflow
• Assist and complete special projects as required
• Assist with customer visits to corporate offices or dealer meetings
• Communicate effectively and often with sales team, customers and all internal departments
• Prepare, manage, and ship sales materials to dealers.
• Assist with tradeshow set-up/teardown

Maintain Work Practices:

• All paperwork and database entries filled out completely and accurately
• Maintain work area to 5S standards as posted in work area
• Maintains a professional image by projecting a positive and professional demeanor to all internal and external contacts

Marginal Job Functions:

• Follow all related SOPs
• Other duties and responsibilities as needed

Qualifications:

Education:

• Associate degree or combination of equivalent of education and experience preferred

Experience:

• Previous history in any of the following: Customer Service, Call Center, Field Service (service technician), Inside Sales and/or Sales Support, and inventory management.
• 1 3 years of experience in customer service preferred

Other Requirements:

• Proficient in Excel, Work, PowerPoint, Outlook, Internet
• Not required but strongly preferred: Experience in Microsoft CRM and SAP.
• Occasional domestic travel will be required
• Occasional field service work will be required
• Valid drivers license is required

Skills:

• Ability to read and write English
• Preferred ability to speak Chinese, Japanese, Korean, or Vietnamese
• Demonstrated effective interpersonal, verbal and written communication skills
• Strong sense of initiative and a sense of urgency, demonstrated by accomplishing tasks; improving current work processes; and assisting others when necessary
• Unwavering attention to detail and commitment to world-class quality
• Ability to embrace deadlines
• Able to project a positive and professional demeanor to all internal and external contacts

Benefits:

We offer an excellent compensation package and team-oriented work environment with growth opportunities.

Some of our outstanding benefits include:

• Health & Dental Insurance
• Company paid Life Insurance
• 401(k)
• Paid Time Off benefits
• Product discounts
• Wellness programs

EOE/M/W/Vet/Disability

Apply Here

PI106190396