Service Manager

Service Manager

Job category: Other

Job Type: Full Time

Eden Prairie, Minnesota

Closes on:

Job Description:

The Service Manager is an expert in diagnosing and repairing fitness equipment. The Service Manager supervises and trains the service technicians and provides an exceptional customer service experience. This is a management position.


Our technicians work very independently by going out into customer homes and/or fitness facilities for service.


If you have supervisor experience and is mechanically inclined, you will really enjoy this position!

  • Supervise and train Service Technicians.
  • Establish goals and objectives for Service Team to increase customer satisfaction.
  • Coordinate data, cost reporting and analysis using statistical techniques.
  • Requires experience with Microsoft Word and Excel.
  • Requires excellent written and verbal communication.
  • Ability to complete all paperwork and database entries accurately and in a timely manner.
  • Maintain cooperative working relationships with all company employees. This includes “inter” and “intra” departmental employees. Also included are all customers, contractors, owners, vendors, etc.
  • Keep Upper Management informed as to all pertinent factors affecting the assigned responsibilities.
  • Diagnose problems and repair malfunctioning exercise equipment in customers home or at fitness facilities as needed, for any escalated situations.

We offer competitive pay and a full benefits package including:

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401k
  • Paid Time Off
  • Life Insurance



  • High school degree or equivalent required.
  • College degree preferred in relevant field.



  • 4+ years of mechanical and/or technical background, service industry experience.
  • 1 – 2 years of supervisor experience.


Other Requirements:

  • Ability to team lift up to 150 pounds at times during the work day.
  • High level of interpersonal, supervisory and customer service skills.
  • Ability to remain focused and organized.
  • Occasional travel required.
  • Valid drivers license and a clean driving record.



Apply Here


Company name:
Johnson Fitness & Wellness | 2nd Wind Exercise Equipment Inc

Position filled: Open

Email application here:

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