Service Scheduler

Service Scheduler

Job category: Customer Service

Job Type: Full Time

Eden Prairie, Minnesota

Closes on:

Job Description:

Position Overview:

Under the direction of the Service Manager, the Service Schedule is responsible for coordinating with customers and Service Technicians to schedule service visits.


  • Establish service, maintenance and contract call priorities and schedules.
  • Coordinate activities of staff to ensure quality customer service is provided within prescribed time and budgets
  • Establish positive long term relationships with customers and key members of commercial establishments
  • Assist in the ordering of parts
  • Miscellaneous office administrative duties
  • Assist customers on the phone, via email, and walk-ins
  • Prepare reports as requested
  • Assist the retail stores in resolving customer issues
  • Take all reasonable steps possible to minimize the amount of non-billable Service Technician time
  • Ensure that inventory is in stock before scheduling the service call
  • Maintain cooperative working relationships with all company employees
  • Establish service, maintenance and contract call priorities and schedule them accordingly
  • Complete all time cards to ensure accuracy for billing, payroll and job costing purposes
  • Keep the Service Manager informed as to all pertinent factors affecting the assigned responsibilities
  • Procure needed repair parts
  • Ensure that direct customer relationships are positive, productive and profitable
  • Assist in the collections process for commercial work performed by the service department
  • Additional duties assigned as needed



  • High school degree or equivalent required
  • Bachelor’s Degree in Business Administration or related field is desired


  • 1 – 2 years of customer service and or scheduling experience

Other Requirements:

  • Strong ability to communicate with both internal and external customers
  • Able to quickly build and maintain good working relationships
  • Advanced Microsoft Excel, Word, and Outlook skills

We offer:

  • Full insurance benefits; including medical, dental and prescription drug coverage
  • Paid holidays and vacation
  • 401(k) for your retirement

Apply Here:


Company name:
2nd Wind Exercise Equipment Inc

Position filled: Open

Email application here:

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