Job Description:

Position Overview:

Under the direction of the Service Manager, the Service Schedule is responsible for coordinating with customers and Service Technicians to schedule service visits.

Responsibilities:

• Establish service, maintenance and contract call priorities and schedules.
• Coordinate activities of staff to ensure quality customer service is provided within prescribed time and budgets
• Establish positive long term relationships with customers and key members of commercial establishments
• Assist in the ordering of parts
• Miscellaneous office administrative duties
• Assist customers on the phone, via email, and walk-ins
• Prepare reports as requested
• Assist the retail stores in resolving customer issues
• Take all reasonable steps possible to minimize the amount of non-billable Service Technician time
• Ensure that inventory is in stock before scheduling the service call
• Maintain cooperative working relationships with all company employees
• Establish service, maintenance and contract call priorities and schedule them accordingly
• Complete all time cards to ensure accuracy for billing, payroll and job costing purposes
• Keep the Service Manager informed as to all pertinent factors affecting the assigned responsibilities
• Procure needed repair parts
• Ensure that direct customer relationships are positive, productive and profitable
• Assist in the collections process for commercial work performed by the service department
• Additional duties assigned as needed

Qualifications:

Education:

• High school degree or equivalent required
• Bachelor’s Degree in Business Administration or related field is desired

Experience:

• 1 – 2 years of customer service and or scheduling experience

Other Requirements:

• Strong ability to communicate with both internal and external customers
• Able to quickly build and maintain good working relationships
• Advanced Microsoft Excel, Word, and Outlook skills

We offer:

• Full insurance benefits; including medical, dental and prescription drug coverage
• Paid holidays and vacation
• 401(k) for your retirement

Apply Here: https://www.click2apply.net/MaDaaoFE7xQjuKN4SwRZ5

PI126311410