Technical Support Agent

Technical Support Agent

Job category: Customer Service

Job Type: Full Time

Madison, Wisconsin

Closes on:

Job Description:

Position Overview

Under the direction of the Technical Support Supervisor, the Technical Support Agent performs a variety of customer tech support duties in accordance with company policies and procedures. Responsibilities include fulfilling customer needs to ensure customer satisfaction. This is a non-supervisory position. Possiblity to work from home after completion of training. Flexible and part time hours available as well.


Provide Outstanding Service to Dealers, Consumers & Service Providers:

  • Arrive at work and log into ADP 5 minutes prior to start of shift
  • Log into the Q no later than start of your shift
  • Achieve and maintain 99% or higher order accuracy
  • Achieve and maintain an 90% average on record reviews
  • Achieve and maintain department standard of calls per man hour (CPH)
  • Achieve and maintain department standard on % availability in Q
  • Troubleshoot problems with consumer and resolve in most cost effective way possible – using diagnostic procedures within department work practices
  • Maintain a positive approach to dealers and consumers
  • Break time and extra work time must not exceed acceptable levels for your length of experience
  • Work to insure complete and accurate information on CRM record
  • Promote a positive team atmosphere with co-workers

Maintain & Manage Customer Database:

  • Log all calls in consumer database
  • Provide complete and accurate information about the calls and steps taken to make the correct diagnosis per department work practices
  • Follow CRM SOP
  • Use phone system and Q’s as designed

General Responsibilities:

  • Be aware of the work environment; keep your workstation clean and tidy by 5S standards
  • Be aware of the company goals and work to achieve department KPI’s
  • Be on time for scheduled day
  • Projects as assigned



  • Minimum high school diploma or equivalent required


  • Previous experience working in a call center, customer service or in the fitness industry required

Other Requirements:

  • Working knowledge and experience with Microsoft Office suite
  • Excellent written and verbal communication skills
  • Ability to analyze and solve problems


We offer an excellent compensation package and team-oriented work environment with growth opportunities.

Some of our outstanding benefits include:

  • Health & Dental Insurance
  • Company paid Life Insurance
  • 401(k)
  • Paid Time Off benefits
  • Free access to our state-of-the-art onsite workout facility
  • Product discounts
  • Wellness programs




Apply Here



Company name:
Johnson Health Tech North America, Inc.

Position filled: Open

Email application here:

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