Technical Support Desk Coordinator
Job category: Web, Computers and IT
Job Type: Full Time
The University of Pittsburgh’s Computing Services and Systems Development (CSSD) department is seeking a qualified Technical Support Desk Coordinator.
This position is responsible for coordinating efforts of the Technical Support Desk at the University of Pittsburgh’s University Store on Fifth. The IT service desk assists students, faculty, and staff with technology related needs. These needs may include but are not limited to: wireless network configuration, password and account assistance, mobile device configuration, computer software installs, and general computer troubleshooting. This position requires knowledge and troubleshooting experience with Macintosh and Windows operating systems and major applications used on both platforms including Microsoft Office. The position requires managing tasks efficiently while meeting deadlines and the incumbent must have excellent oral and written communication skills. The position also performs administrative tasks such as personnel hiring, management and scheduling of approximately 25 student employees.
Applicants must provide three work-related references (supervisory, when possible) as well as include their complete employment history on their application.
The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EEO/AA/M/F/Vets/Disabled
Degree in Information Science, Computer Science and/or two years related job experience required.